Refund policy
Return & Refund Policy
Last Updated: August 28, 2026
At Apexkart, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
To be eligible for a return, the item must generally meet the following conditions:
- The return request must be made within 7 days of delivery.
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, accessories, and any included materials, where applicable.
- You must provide proof of purchase or a valid order number.
We reserve the right to inspect returned items before approving a refund, replacement, or exchange.
2. Return Timeframe
You must contact us and submit a return request within 7 days from the date your order is delivered.
Once your return request is approved, we will provide instructions for returning the product, where applicable.
Please do not send products back without first contacting us at anuragbharti8797@gmail.com ,unless we specifically instruct you to do so.
3. How to Request a Return
To request a return, please contact us at:
Email: anuragbharti8797@gmail.com
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photographs or videos, where applicable
We may request additional information to review your return request.
4. Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If your return is approved, the refund will be initiated using the original payment method, where possible.
Please allow approximately 7 to 9 days for the refund to be processed after approval. Additional time may be required for your bank, payment provider, or financial institution to reflect the refunded amount in your account.
Shipping charges, delivery fees, or other service charges may be non-refundable unless the return is due to our error, a defective product, or another situation where applicable law requires otherwise.
5. Exchanges
We may offer exchanges for eligible products, subject to product availability.
If you wish to exchange an item, please contact us at anuragbharti8797@gmail.com within 3 days of delivery.
Exchanges may be available for:
- Damaged or defective products
- Incorrect products received
- Size or variant issues, where applicable and subject to availability
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund, replacement with another available product, or another appropriate resolution.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us at anuragbharti8797@gmail.com within 3 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A clear description of the issue
- Photographs or videos showing the product and issue
- Photographs of the packaging, where relevant
After reviewing the issue, we may offer an appropriate resolution, which may include:
- A replacement
- An exchange
- A refund
- Another suitable resolution
Where the issue is confirmed to be due to a defect, damage, or error on our part, applicable return or replacement costs may be covered by us.
7. Non-Returnable Items
Unless required otherwise by applicable law, certain items may not be eligible for return or refund, including:
- Items that have been used, worn, damaged, or altered after delivery
- Products returned without original packaging or important components, where required for the product
- Personalized or customized products
- Personal care or hygiene-related products once opened or used, where applicable
- Perishable products
- Items clearly marked as final sale or non-returnable at the time of purchase, where permitted by applicable law
- Gift cards, where applicable
This list may vary depending on the specific product and applicable law.
8. Return Shipping Costs
Return shipping costs will depend on the reason for the return.
If the return is due to a change of mind:
The customer may be responsible for applicable return shipping costs.
If the product is damaged, defective, incorrect, or the return is due to our errors Apexkart may cover or reimburse reasonable return shipping costs, subject to review and approval.
We will provide return instructions before you send the product back.
9. Cancellations
If you wish to cancel an order, please contact us at anuragbharti8797@gmail.com as soon as possible.
We will try to accommodate cancellation requests, but cancellations cannot be guaranteed once an order has been processed or shipped.
If an order is successfully cancelled before shipment, any applicable refund will be processed according to the original payment method and applicable processing timelines.
10. Consumer Rights
Nothing in this Return and Refund Policy is intended to limit or exclude any rights that customers may have under applicable law.
11. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
Store Name: Apexkart
Email: anuragbharti8797@gmail.com
Business Address: anuragbharti8797@gmail.com
We will make reasonable efforts to review and respond to your request as quickly as possible.
Thank you for shopping with [STORE NAME]. We value your trust and will do our best to ensure a fair and transparent shopping experience.